FAQ
Cancellation & Refund Policy
Can I cancel or return my order after it’s been processed and shipped?
No, due to the perishable nature of our sea moss gel, we do not accept returns or offer refunds once your order has been processed and shipped.
Why doesn’t Health N Me offer refunds?
Our sea moss gel is made fresh to order using 100% natural ingredients, making it perishable and non-returnable.
Shipping and Handling
How long does it take to process my order?
Orders are processed within 1–5 business days, excluding weekends and holidays.
When will my order be shipped?
Orders are shipped within 3–5 business days after processing using UPS Ground service. Due to the perishable nature of sea moss gel, orders are shipped Monday- Wednesday, to avoid the possibility of the product being held by the courier over the weekend, which would cause spoilage.
Are orders processed on weekends or holidays?
No, orders placed on weekends or holidays are processed on the next business day to prevent a delay in shipping of perishable product.
What affects my shipping cost?
Shipping rates are determined by UPS and depend on package size, weight, delivery distance, and time sensitivity.
Can shipping be delayed?
Yes, delays may occur during busy seasons or due to external factors like distance, customs, or natural disasters.
Why do I need to provide a physical and accurate address?
To avoid delivery errors or spoilage, as our products are perishable and cannot be reshipped due to incorrect information.
Will I get tracking information for my order?
Yes, an email confirmation with tracking details will be sent once your order ships.
Are shipping fees refundable?
No, shipping fees are non-refundable.
Lost or Damaged Items
What if my package is lost or stolen after delivery?
Health N Me is not responsible for lost or stolen packages confirmed as delivered. We will provide delivery and tracking info to help you file a claim with UPS or local authorities.
What to do if my order arrives damaged?
If an item in your order is damaged, please submit within 48 hours of delivery and provide the following information (required for the claim):
- Take a clear photo of the label on the package to show proof of the tracking number.
- Take clear photos of each damaged item. photos of all sides of the package, photos of the inside packaging including mailers, bubble wrap and all items inside of the package.
- Contact customer support by emailing customercare@healthnme.shop. Provide any details of the damage, as well as the above photos. Healthnme can assist with filing a claim to UPS.
- If you have protected your order with the Shipping insurance, please file your claim on the claims portal.
Disclaimer: Customers have up 48 hours after the order has been marked as delivered by the shipping courier to report damages, lost or stolen packages.
Returns Due to Incorrect Address or Refusal
What happens if my package is returned due to an incorrect address or refusal?
You may be charged additional shipping fees to resend the package, along with a 15% re-processing fee.
Why is there a re-processing fee?
It covers the cost of preparing and shipping a new order when the original is returned.
Who can I contact for help with shipping or returns?
Please reach out to us at customercare@healthnme.shop.